Jun 17, 2020
ROI Institute Chairman Jack Phillips and CEO Patti Phillips join us for a discussion on measuring training programs' return on investment (ROI). We talk about how they entered the field, the importance of the bottom line in ROI, and how to select which programs need an in-depth ROI analysis.
Proving the Value of Soft Skills (ATD Press; 2020) by Jack and Patti Phillips
Jack Phillips' ATD Author page
Patti Phillips' ATD Author page