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ATD Accidental Trainer is an ATD podcast featuring bimonthly interviews with industry experts who share stories and tips about how to grow your training career. Hosted by Alexandria Clapp, ATD Accidental Trainer covers trends, strategies, and actionable information for talent development professionals.

Jun 5, 2024

Karin Hurt and David Dye, CEO and President of Let’s Grow Leaders, join the podcast to discuss their newly released book, Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers. The duo shares practical communication techniques from their book to help start difficult workplace conversations.

They empower listeners with a framework for handling any conflict conversation: the “Four Dimensions of Constructive Conflict.” Enjoy the episode now to learn more about the 4-Cs and how to inject powerful phrases into your organization when navigating common workplace challenges, such as overwhelming workloads, matrixed teams, and difficult bosses.

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